The goods and services on this website are all digital. We do not offer any physical goods, so only this return policy shall be applied.
Custom development and other services
To avoid returns, we prepare detailed specifications for your project. You should confirm the project specification before making the advance payment for the project. The project specification is the main document in case any dispute occurs.
In case everything is done in accordance with the project specification, no SMARTWEBPROJECTS.NET shall not provide moneyback. In case customer cancels the project after some work has been started SMARTWEBPROJECTS.NET has the right to decide if moneyback should be provided and what amount is to be returned.
If anything is done not in accordance with project specification, SMARTWEBPROJECTS.NET shall have 30 days to correct the modification or return 90% of the amount paid by the client.
Concrete5 Mods, modules and other software
We make free trial option available for each module provided. You shall use it to decide whether provided software is the one you need, otherwise you must not buy the digital product.
If customer has paid for the software and claims for moneyback, he should specify the reason of return. The following reasons are accepted by SMARTWEBPROJECTS.NET:
* the software doesn't work for the customer's purpose and customer was disinformated by the software description. To claim for moneyback, the client should provide the exact text in project description that lead to disinformation
* the software has critical bugs (that prevent it from working correctly) and SMARTWEVPROJECTS.NET cannot fix it within 7 days.
In any case, SMARTWEBPROJECTS.NET is to make final decision if moneyback in a certain case and what return amount should be.
To avoid disputes and return procedures, SMARTWEBPROJECTS.NET strongly recommends the following actions be taken before customers pay for service or digital goods:
* for software pieces, free trial option must be used to make sure the software works for the customer purpose;
* for custom development services the customer must make sure that specification reflects all his needs and there is no misunderstanding between the client and SMARTWEBPROJECTS.NET
We respect your right to privacy. This policy describes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.
Information we collect
We only will collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence. We will collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our Web site and better meet your needs.
Use of Information
Before we collect any personally identifiable information, we will provide an explanation for the possible use of your data. The information you supply will be used by us to fulfill your orders for our products and services, respond to your inquiries, supply you with requested information the products and services. We may also use the information to inform you about new features, products or services if you explicitly instructed us to do so.
This website may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. Additionally, some of our Web pages may contain "cookies," which are data that may be sent to your Web browser and stored on your computer. This allows our server to "recognize" you when you visit our Web site in the future. Most Web browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you.
It may be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information.